John Carpenter, an infrequent rock concertgoer from Windsor, was simultaneously excited and dumbfounded after he searched for, and found, two tickets online to a J. Geils Band concert at Mohegan Sun the day before the Sept. 16 show.
“The J. Geils Band,” he says, “is one of the few bands on my ‘bucket list.'”
Carpenter paid $157 for two tickets, prime floor-level seats, at Official-Online-Tickets.com. The actual path of the tickets — is there a GPS available? — is uncertain , but they landed at Ticketworld, a longtime Hartford ticket reseller, then finally posted for sale at Official-Online-Tickets.com, another reseller. That adds up to a lot of service fees for the $35 face-value tickets and some serious confusion.
Ticketworld remained the ticket holder, but Carpenter never understood that. He thought they originated at Mohegan Sun, the concert site. Somewhere, Carpenter musta got lost, because he never received the tickets even though he went to Mohegan Sun expecting to pick them up.
Ticketworld, in fact, had someone waiting nearby Mohegan Sun with the tickets, yet buyer and seller never connected. Carpenter blames Ticketworld and wants a refund, even while admitting to some “errors and assumptions.” Ticketworld says Carpenter ignored its instructions on where and when to meet.